Player Protection

On moja7 Responsible Gaming

Gaming should be a source of entertainment, not addiction. moja7 believes every player deserves to play with joy, safely, and within their own limits. This page has all the tools and information you need.

18+ For adults only — access by minors is strictly prohibited
Warning: Gambling can be addictive

Gaming is for entertainment, not for chasing losses. If you or someone you know is struggling, seek help right away. moja7 is always here for you.

What is responsible gaming?

Play for fun, not under pressure

Responsible Gaming It means enjoying gaming while staying fully in control. How much time you spend, how much BDT you wager — every decision is yours. moja7 wants gaming to be a source of joy in your life, not a burden.

Online gaming is growing in popularity across Bangladesh. But like any form of entertainment, it comes with rules worth following. Without knowing or respecting your limits, what starts as fun can turn into a problem.

On moja7 Responsible Gaming It's not just a policy — it's at the heart of our platform. We give you tools to set limits, help you take breaks when needed, and are always here if things get difficult.

moja7 is a licensed platform that strictly follows responsible gaming rules in line with international standards.

Check yourself

Ask yourself the questions below. If you answer "Yes" to more than one, take a step back and seek help.

1

Are you playing more to try to win back money you've lost?

2

Is gaming cutting into time you'd normally spend with family or at work?

3

Are you spending more than your budget?

4

Feeling restless or anxious when you're not playing?

5

Has gaming been causing tension in your relationships with loved ones?

If two or more answers are yes, please contact our support team or activate self-exclusion.
Protection tools

What moja7 has in place for your safety

Moja7 has built multiple tools to help players game responsibly with ease.

Set a Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately. Increasing the limit requires a waiting period.

Session time limit

Decide how long you want to play in one go. Once the time is up, moja7 will automatically notify you and, if needed, end the session.

Cool-Down Break

If you need a break, activate a cooldown period of 24 hours, 7 days, or 30 days. You will not be able to log in during this time.

Self-Exclusion

If you're experiencing long-term issues, you can close your account for anywhere from 6 months to permanently. Once self-exclusion is active, all marketing communications are stopped as well.

Activity Report

View your monthly gaming history, total deposits, and withdrawal summary. Staying aware of your own habits is the first step.

24/7 Support

Whenever you need help, the moja7 support team is ready for you. Talk to us in Bengali — we'll listen and point you in the right direction.

Set limits

Set your own limits

On moja7, you can set various limits to keep your gaming in check.

Daily Limit

Set the maximum amount in BDT you want to deposit each day.

Weekly limit

Set the total amount in BDT you're willing to spend across seven days — before you start.

Monthly limit

Set a monthly limit to stay within your monthly budget.

Bet limits

A maximum limit can also be set on the amount wagered per single bet.

Session time limit

Set a time limit for how long you play in one session.

Loss limit

Once you lose a set amount, your session will automatically stop.

Reality Check

Every 30/60 minutes, you'll be shown a summary of your time played and amount spent.

Self-exclusion

Take a break from the platform for an extended period.

Signs of problematic gaming

Problematic gaming or gambling addiction doesn't happen overnight — it develops gradually. Watch out for the signs below:

  • Chasing losses Chasing losses by continuing to play.
  • Spending less time with family, friends, or at work because of gaming.
  • Lying Or hiding gaming activity from family.
  • Borrowing or taking loans to fund betting.
  • Feeling angry, restless, or depressed when unable to play.
  • Repeatedly trying to stop gaming but failing to do so.
  • Spending more time or money than you planned before you started playing.
  • Neglecting everyday responsibilities — eating, sleeping, work.
If you notice these signs, don't blame yourself. This is a health issue, and recovery is possible with the right support. moja7's support team is here to guide you in the right direction.

Safe gaming tips

Responsible gaming isn't about giving up — it's about enjoying the game the right way. Follow these tips to keep gaming fun:

1
Set a budget in advance

Decide how much you'll spend per session before you start. Think of it as entertainment costs — like going to the cinema or eating out.

2
Stick to your time limits

Playing for long stretches is tiring and leads to poorer decisions. Take a short break every hour.

3
Don't play on impulse

Avoid gaming when you're angry, sad, lonely, or under the influence of alcohol. Sound judgment is harder in those states.

4
Accept the loss

Lost money doesn't always come back — keep that in mind. If you lose, stop and walk away. Don't place more bets trying to win back what you've lost.

5
Don't make gaming your only source of entertainment

Family, friends, hobbies, sports — life has so much more to offer. Gaming should be just one part of it.

6
Use the Tools

Use tools on moja7 like limit setting, reality checks, and activity reports — all built with you in mind.

Self-exclusion process

Self-exclusion is a measure where you choose, on your own terms, to step away from the platform for a set period or permanently. It's not a sign of weakness — it's a courageous step toward taking care of yourself.

What happens when you activate self-exclusion:

  • Account login will be disabled.
  • All marketing emails and notifications will be turned off.
  • Self-exclusion cannot be lifted before the set period ends.
  • Your account balance will remain secure.

Self-exclusion duration options: 6 months, 1 year, 3 years, or permanent.

Contact our support team to activate self-exclusion, or apply directly through your account settings.

Any attempt to open a new account during self-exclusion will be rejected. We are fully committed to responsible gaming.

Minor Protection

Moja7 is strictly for players aged 18 and above. Keeping minors away from gaming is both our ethical responsibility and legal obligation.

What we do:

  • Age is verified at the time of registration.
  • Age is verified through identity documents during the KYC process.
  • Accounts are immediately suspended if a user is suspected to be underage.

Advice for parents:

  • Use parental control software on devices accessible to children.
  • Keep internet browsing filters turned on.
  • Keep your account password out of reach of children.
  • Have open conversations with your children about gaming.

How to set limits

1
Log In to Account

Log in to your moja7 account.

2
Go to profile settings

Open "Account Settings" from the icon at the top right.

3
Responsible Gaming Section

Click the "Responsible Gaming" tab.

4
Select a limit

Deposits, time, losses — choose the limit that works for you.

5
Confirm

Save with an amount or time — it takes effect immediately.

Decreasing a limit takes effect immediately. Increasing a limit requires a 72-hour waiting period.

Our Commitment

  • Protecting minors from gaming.
  • Actively supporting players who may be at risk of addiction.
  • Ensuring transparent information and fair games.
  • Suspending marketing during self-exclusion.
  • Putting player protection above profit.
  • Providing support and resources in Bengali.

Help resources

Gaming addiction is a health issue. With the right help, recovery is possible. Use the tools below:

moja7 Live Support
Use the support chat for assistance in Bangla, available 24/7.
Support email
[email protected] — reach out for any issue.
Mental health support
If addiction is a concern, seek advice from a local mental health professional.
FAQs

Responsible Gaming FAQ

Answers to the most frequently asked questions about responsible gaming on moja7.

Not at all. Responsible gaming isn't about quitting — it's about enjoying gaming on your own terms. By setting time and spending limits and staying mindful, you can keep gaming fun for the long run. moja7 wants you to play, but with joy and in control.

Decreasing a limit takes effect immediately. However, increasing a limit requires a 72-hour (3-day) waiting period. This is intentional — to prevent impulsive decisions from causing harm in the heat of the moment.

No. Your account balance is fully protected during self-exclusion. Once the self-exclusion period ends, you can log in and withdraw your funds as normal. The purpose of self-exclusion is to protect your money, not forfeit it.

Start by talking to them with empathy — try to understand, not blame. Encourage them to use moja7's self-exclusion tools. If needed, seek help from a local mental health professional. You can also reach out to our support team.

Reality Check is an automatic notification that alerts you at set intervals — such as every 30 or 60 minutes — showing how long you've been playing and how much you've won or lost. When you see this alert, you can make a conscious decision to keep going or take a break.

Absolutely not. moja7 strictly enforces an 18+ policy. Age is verified at registration and confirmed through the KYC process using a valid ID. If a user is suspected to be underage, their account is immediately suspended and any deposited funds are returned.
Start gaming safely

Play responsibly, win with joy

Sign up on moja7 and use all responsible gaming tools for a safer experience. Your control, your enjoyment.

Licensed platform
Data Secured
18+ only
24/7 Bangla Support
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