Frequently Asked Questions

Moja7 FAQ — Answers to All Your Questions

Whether you have questions about registration, login, deposits, withdrawals, bonuses, or games on moja7 — you'll find the answers right here, clearly explained so you don't have to look anywhere else.

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What would you like to know about?

Browse the categories below to find what you're looking for and jump straight to that section.

Register & Log In

Answers to all your questions about creating an account, logging in, recovering your password, and setting up 2FA on moja7.

Deposits & Withdrawals

Everything you need to know about deposits and withdrawals via bKash, Nagad, and Rocket — including processing times and minimum amounts.

Bonuses & Offers

A complete guide to claiming and using your welcome bonus, cashback, free spins, and promotional offers.

Games & Platform

Slots, Live Casino, Sports Betting — find out how to play each game and which providers are available.

App & Downloads

A complete guide to downloading and installing the moja7 app, Android and iOS support, and the key benefits of using the app.

Security & Privacy

Moja7's policies and measures on account security, personal data privacy, and responsible gaming.

What is the moja7 FAQ and why do I need it?

Whether you're new or a returning member, having questions is completely normal. The moja7 FAQ page was created for exactly that reason — so you can find answers on your own without needing to contact support. Every question is answered in plain, easy-to-understand language for players of all ages.

Moja7 is a trusted online platform for gamers in Bangladesh. Thousands of players log in every day to play, deposit, and withdraw. The moja7 FAQ section was built by bringing together the most common questions from this large community.

If you don't find your answer here, moja7's 24/7 live chat support is always ready to help.
Registration & Account

To register on moja7, you'll need an active Bangladeshi mobile number or an email address. During sign-up, you'll also provide your name, date of birth, and a strong password. The whole process takes just 2 minutes.

No. Under moja7's rules, each person is allowed only one account. Creating multiple accounts may result in all accounts being suspended and balances forfeited. Please play fairly with a single account.

To make a withdrawal on moja7, you may need to complete KYC (Know Your Customer) verification. This involves uploading a photo of your national ID or passport. The process helps secure your account and protect against fraud.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number or email. Verify using the OTP, then set a new password. The entire process takes under 5 minutes.

Yes, after logging in with your current number, go to your profile settings to update your mobile number. A verification OTP will be sent to the new number. If you run into any issues, contact support.
Deposits & Withdrawals

moja7 supports deposits via all major mobile banking methods, including bKash, Nagad, Rocket, and Upay. Bank transfers and cryptocurrency are also available. All payment methods are 100% secure and encrypted.

The minimum deposit on moja7 is just BDT 200. That makes it accessible for any gamer in Bangladesh. Larger deposits may also qualify for special bonuses.

Withdrawal requests on moja7 are typically processed within 15 minutes to 24 hours. bKash and Nagad withdrawals are usually the fastest. Bank transfers may take 1–3 business days. Having your KYC completed speeds up the process.

moja7 generally does not charge any additional fees for withdrawals. However, the payment gateway's own transaction fees may apply, depending on the policies of the respective service provider.

Deposits are usually credited instantly. If your balance hasn't updated after 30 minutes, take a screenshot of the payment and contact moja7 live chat. The issue will be resolved quickly.
Bonuses & Promotions

moja7 offers an attractive welcome bonus on your first deposit. Once you register and make your first deposit, the bonus is added to your account automatically. The bonus amount and terms may vary based on the current promotion.

No, bonuses cannot be withdrawn directly. You must place a certain amount in bets using the bonus funds (wagering requirement). Typically, you can withdraw your winnings after completing 20–30x the bonus amount in wagers. Terms vary by bonus.

Free spins on moja7 are available in several ways — through the first deposit bonus, weekly promotions, special occasions, or at the launch of select slot games. While logged in, check the promotions page to see active free spin offers.

Yes, moja7 has a referral program. Share your referral link — when a friend registers and makes a deposit, you earn a bonus. Full details on the referral bonus are available on the Promotions page.
Games & Platform

moja7 offers slots, Live Casino (roulette, blackjack, baccarat, poker), Sports Betting, fishing games, lottery, and much more. This extensive game library is built in partnership with the world's leading game providers.

moja7 Live Casino lets you play with real dealers via live streaming — giving you an authentic casino experience from home. Games run on HD video with a real-time betting system.

Yes, all slots and games on moja7 use internationally certified Random Number Generators (RNG). Every spin or card deal is completely random and cannot be manipulated by anyone. Third-party auditing firms regularly verify these systems.

Yes, most slot games can be played in demo or free mode. No real money is required — though winnings in this mode cannot be cashed out. Demo mode is a great way to learn the rules before playing for real.
App & Downloads

moja7 app directly moja7 Download Page The Android APK can be downloaded directly. iOS users can access the site through a mobile browser or App page see here.

To install the APK, go to your phone's Settings → Security → Unknown Sources and enable it. Then tap the downloaded file to begin installation. Once done, you can turn Unknown Sources back off. If you run into any issues, contact moja7 support.

Yes, the moja7 app offers every feature available on the website — deposits, withdrawals, all games, Live Casino, promotions, and support. The app also includes extras like push notifications and biometric login.
VIP & Loyalty

When you register on moja7, you're automatically enrolled in the loyalty program. Play regularly to earn points and advance through Bronze, Silver, Gold, Platinum, and Diamond tiers based on your points. VIP page View details.

moja7 VIP members enjoy faster withdrawals, higher withdrawal limits, a dedicated account manager, exclusive bonuses, cashback offers, and invitations to special events. The higher your tier, the greater the rewards.
Security & Responsible Gaming

Yes, moja7 uses industry-standard SSL encryption. Your personal and financial information is fully encrypted and never shared with third parties. Our Privacy Policy here Read more.

Contact moja7 live support immediately and request a temporary account suspension. Then change your password and enable 2FA. The moja7 support team will investigate promptly and help you recover your account.

Responsible gaming means playing within your limits and treating gaming as a form of entertainment. moja7 offers deposit limits, self-exclusion, and session timer features. For more details, Responsible Gaming page You will receive.

No. moja7 strictly enforces an 18+ policy. Registration and gaming are completely prohibited for anyone under 18. Age is verified during registration, and ID must be provided as part of the KYC process.

Still have questions?

If you can't find your answer in the moja7 FAQ, don't worry. Our experienced support team is available 24/7, 7 days a week. What sets moja7 apart is the ability to get help in your own language.

You can reach us via live chat, email, or social media. Remember — moja7 is always here for you.

Average live chat response time is just 2 minutes.
Full support in Bengali — no language barriers.

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If you can't find an answer to your question, speak directly with our team.

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